[Mooeeey]

Well. The dealer has had my car since Monday and I get an email this afternoon advising they've fixed the rattle and the car would be returned to me tomorrow. No mention of a specific fix so I called them as to find out what they had done. Their answer... adjusted the bump stops on the boot. Really?? Not only have I tried this several times before, they had also done this the first time it had gone into them. I was pretty angry that they had reverted back to trying things that had been done before, which clearly hasn't worked. But they argued they took it out for a 'test' and where unable to hear the noise. They won't have properly road tested it anyway as the master tech wasn't available to take it on his commute as previously promised. So chances are they did a couple of miles and thought "yep, must be fixed. On to the next job".

Oh and they wouldn't inspect the C pillar (even though that's where the master tech, service manager and every passenger in the car says the noise is coming from) as at this stage it would "take too much time". They explained to me they have to follow a strict process of elimination, so this could go on for months, especially if every time I ask from them to book it in I'm forced to wait 3-4 weeks each time because they are "very busy".

Really starting to regret getting the car. I should have learnt my lesson from the previous car (M135i) which had a rattle, exhaust rattle and gearbox whine.

Feeling pretty disheartened at the moment. Seriously considering paying what is owed on the car and handing it back.

 

[olda47]

Sorry to hear that! Well, let´s see how the things turn out t´rrow. I´m afraid, if there´s no luck with the fix, you may have to contact a lawyer. The dealer is obviously not taking you seriously enough. Good luck, anyway......

 

[olda47]

Any news? Good or bad?

 

[enthusiastowned]

Sounds very much like my experience. They had to try things in a defined order, instructed by BMW. The last step was BMW coming out to test where they concluded its a characteristic, case closed. I then raised a complaint with BMW FS who after 8 weeks came back with the stance BMW say it's a characteristic, case closed.

I'm still waiting on any specific information or any facts whatsoever on what they've done or how they've come to this conclusion. After 9 months I still don't really know anything.

They have explicitly stated their last response is final and will take no further actions so I'm stuck with a whining and rattling car. I should have bought that Golf R.

A Solicitor will end up costing not far off what I owe on the car. Pretty much stuck between a rock an a hard place at the moment.

This will be the last BMW I ever own.

 

[olda47]

Very sorry to hear that. Let´s wait and see what Mooeeey gone come with........solicitor hmmmmm? Maybe a class action?

 

[Mooeeey]

Very sorry to hear that. Let´s wait and see what Mooeeey gone come with........solicitor hmmmmm? Maybe a class action?

I decided to call BMWFS for a settlement quote, this must trigger an alert to the dealer as a manager called me an hour later asking if everything was ok. I then explained the situation, he immediately went to speak with the service dept and service manager, minutes later I had a call wanting the car in again, they apologised profusely and assured me they would get to the bottom of it. So good news in a way.

As soon as I have any more info I will let you know.

 

[olda47]

Well, the rattle saga´s continuing................let´s keep the fingers crossed.

 

[enthusiastowned]

It looks like one of the chaps on the FB group has solved his rattle and it was suspension top mount or something. It's been fixed and he's got a free MPE as a result!!

I'm not going to lie, I'm incredibly jelous and it's just another kick that I still have the rattle and all I've received for the hassle is a go away.

 

[olda47]

Good on you! Just don´t go away........

 

[olda47]

Any news guys?

 

[Mooeeey]

Got the car back from the dealer this morning after the 5th attempt to fix the rattle. They said it was the boot hinge. They adjusted it and claimed the rattle had gone. It took about 80 miles for it to return. So still not fixed I'm afraid.

I'm pretty angry and disappointed right now. Going to sleep on it and make a decision how to proceed on Monday.

 

[olda47]

I´m finding very difficult to comrehend what it is, that´s stopping the dealer from contacting the BMW UK or Germany, which should have the answer or at least the leads.
On these pages, there are numerous good leads, where the rattle is likely coming from. I would make a list of those and mail it to the dealer and ask him, the next time to check the relevant sections for the possible fault. Good luck!

 

[Mooeeey]

I´m finding very difficult to comrehend what it is, that´s stopping the dealer from contacting the BMW UK or Germany, which should have the answer or at least the leads.
On these pages, there are numerous good leads, where the rattle is likely coming from. I would make a list of those and mail it to the dealer and ask him, the next time to check the relevant sections for the possible fault. Good luck!

They don't want to try those things quote "we can't justify the workshop time" and "we have to follow specific fault finding steps and process of elimination". Eventually I guess they will have to. I have mentioned to them numerous times about spot welding, panel gaps and the rear driver's side suspension top mount. They must be running out of pointless things to try by now.

I'll give them one last attempt to fix it (this will be the 5th time). If they fail again I will consider offering them an ultimatum. Fix it or I will be rejecting the car. I first told them about the issue 4 months from new, within the 6 months period where the Sale of Good Act would work in my favour if it went any further.

I really don't want to go down that road, but it's getting pretty ridiculous now.

Thanks again for your comments and help so far.

 

[enthusiastowned]

I´m finding very difficult to comrehend what it is, that´s stopping the dealer from contacting the BMW UK or Germany, which should have the answer or at least the leads.
On these pages, there are numerous good leads, where the rattle is likely coming from. I would make a list of those and mail it to the dealer and ask him, the next time to check the relevant sections for the possible fault. Good luck!

They don't want to try those things quote "we can't justify the workshop time" and "we have to follow specific fault finding steps and process of elimination". Eventually I guess they will have to. I have mentioned to them numerous times about spot welding, panel gaps and the rear driver's side suspension top mount. They must be running out of pointless things to try by now.

I'll give them one last attempt to fix it (this will be the 5th time). If they fail again I will consider offering them an ultimatum. Fix it or I will be rejecting the car. I first told them about the issue 4 months from new, within the 6 months period where the Sale of Good Act would work in my favour if it went any further.

I really don't want to go down that road, but it's getting pretty ridiculous now.

Thanks again for your comments and help so far.

That's exactly what my dealer said. They had to try what the systems (BMW) said to try in order, when that failed they pretty much said go away and we'll sit on it awaiting BMW's next steps. I complained to the dealer and they had the car for 4 weeks to try themselves. Other than prod, poke and add cavity wax I don't really know what they did. The noise was still there and myself and the dealer agreed it was a futile effort and we agreed there was nothing more we can do. I was in the process of rejection so I left it thinking it'll stand in my favour (it didn't).

I've tried rejecting the car due to the rattle noise and a gearbox whine. BMW FS and the dealer refused to accept a rejection. In fact, they didn't even acknoweldge the rattle in their final statement, when I questioned, it was obviously so minor in their eyes it wasn't even worth commenting on.

I highly recommend you stop giving them chances. 1 is enough, never mind 5. Either take it to another dealer or reject.

Experience wise - BMW FS hide behind the dealer's evaluation so personally, take it to another dealer for a second opinion first. The second dealer should be more helpful trying to win your business and then get it in writing that they don't know what it is, then reject - With two opinions BMW FS have nothing to hide behind. Maybe take it to another dealer then start your rejection in tandem with the reapair (BMW FS take 8 weeks to respond). It's in the other dealer's interest as they might get to supply you with another new car.

 

[olda47]

Mooeeey. This doesn´t look good! They obviously hope, that you´ll get tired of giving them your car for further attempts and that you´ll eventually give up. That is why they use the excuse, that they follow BMW step by step instructions. It´s clearly nothing, but excuse! I´m not familiar with the car rejection, but if that what it has to be, let it be. Make sure, you won´t miss any deadlines. But don´t give up! Good luck!

 

[SOL111]

Hi all

I just registered as I'm experiencing the same 'ticking' noise, which sounds like it's coming from the rear driver side pillar. I've read numerous threads on this but this sounds just like mine! I've only had my 140 since march so maybe from the same Friday afternoon build!

Anyway, I spent the weekend stripping my boot from trim and all sorts, to no avail. I even got my daughter to sit in the back to locate the noise as I went over a number of speed humps. Oddly enough she thinks it's coming from the roof as opposed to the rear quarter, although from the driver seat I swear it's not. I then had a look under the roof liner at the aerial but nothing!

As a result I was lost but during my attempts to solve this, found that the noise got worse the more I wound out the boot stops and adjusted the boot catch. I did wonder if stiffening the boot lid had resulted in making things worse so wound them right down. My thoughts are that maybe adding some flexibility might help.

I don't know if this will work for everyone but on my 30 mile commute yesterday the noise was almost gone. It's still there but was an exception as opposed to the norm. I'm now going to keep fiddling and will return the boot catch the its original position and see what happens but so far so good.

Personally I can live with the occasional knock but not as it was as it was driving me mad.

Now I've just got creaky windows to deal with!

All the best.

 

[Mooeeey]

Hi all

I just registered as I'm experiencing the same 'ticking' noise, which sounds like it's coming from the rear driver side pillar. I've read numerous threads on this but this sounds just like mine! I've only had my 140 since march so maybe from the same Friday afternoon build!

Anyway, I spent the weekend stripping my boot from trim and all sorts, to no avail. I even got my daughter to sit in the back to locate the noise as I went over a number of speed humps. Oddly enough she thinks it's coming from the roof as opposed to the rear quarter, although from the driver seat I swear it's not. I then had a look under the roof liner at the aerial but nothing!

As a result I was lost but during my attempts to solve this, found that the noise got worse the more I wound out the boot stops and adjusted the boot catch. I did wonder if stiffening the boot lid had resulted in making things worse so wound them right down. My thoughts are that maybe adding some flexibility might help.

I don't know if this will work for everyone but on my 30 mile commute yesterday the noise was almost gone. It's still there but was an exception as opposed to the norm. I'm now going to keep fiddling and will return the boot catch the its original position and see what happens but so far so good.

Personally I can live with the occasional knock but not as it was as it was driving me mad.

Now I've just got creaky windows to deal with!

All the best.

Hi and thank you for your comments.

I have adjusted the boot stops and the D ring position over and over and at least in my case it hasn't made any difference.

Please let know how you get on.

Thank you

 

[SOL111]

Hi Mooeeey

I felt compelled to register as I can really feel your pain and fwiw think the car is just too good to fall out with.

I appreciate you've tried almost everything but have you adjusted the boot to the point where it's knocking because it's so loose? My next step was to try this and see what happens.

The only other thing I've not tried is the boot spoiler and the high level brake light but can't see how you can access this. Unfortunately I've put all the boot trim back together so will be a pain to strip again!

 

[YaoNg]

If it's the ticking / creaking noise I had then BMW have a technical fix for this which can be done under warranty.

http://www.babybmw.net/forum/viewtopic.php?f=74&t=100372

It's not a rattle at all, but a creaking / ticking noise when turning.

 

[Mooeeey]

If it's the ticking / creaking noise I had then BMW have a technical fix for this which can be done under warranty.

http://www.babybmw.net/forum/viewtopic.php?f=74&t=100372

It's not a rattle at all, but a creaking / ticking noise when turning.

Thank you. Although mine doesn't appear to have a pattern to it (unlike yours I can't hear it when turning or at low speeds for example), I have asked them to look at the suspension on the rear driver's side, as the noise does appear to be coming from that area. But they have refused multiple times. The way it's going they will have to eventually check it as there can't be much else to check.