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Navigation Drive Problem [Newbie Alert]

3K views 23 replies 5 participants last post by  ajwhitlock 
#1 ·
Complete BMW Newbie here, so please be gentle with me, and forgive any stupid questions!

My daughter has just bought a 2008(5:cool2: 118d hatchback, with navigation and iDrive. Private purchase, so no warranty.

The CD/Nav drive won't read the disk which is in it, nor will it eject. Pressing the eject button, or trying to eject by iDrive, doesn't appear to cause any encouraging whirring noises in the drive. When you switch on the system, it says 'Insert Navigation Disk'. Everything else works perfectly, so I'm assuming the disk drive is shot.

I've attached a photo I found on the net which shows the system she has. I'm not sure if it is Business or Professional. There was an 08-2 Business disk supplied with it, but I have no faith that it is the correct disk for the system. Would someone be good enough to identify it for me, and possibly a link on how to remove the drive?

Also, anyone have any dealings with Revtronic in Bradford, who seem to offer a repair service, or any suggestions for somewhere better?

Many thanks.

 
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#2 ·
Two people beat me to telling you that that's a pre-2009 iDrive...

As dodgy as it sounds, i'd get my tweezers on the case and try and pluck out the disc. Then try a cd (audio)... If that works, buy a nav disc off ebay.
 
#3 ·
There is definitely a CD in the crive, as I can see the edge of the disk, and can spin it with the tip of an electrical screwdriver. I tried tweezers, but couldn't get a grip on it, as the slot is quite narrow. Maybe I'll try some double-sided tape on a lollipop stick.

I'm pretty sure the CD/NAV drive looks just like the one in the photo in my first post, but I'll ask her to take a photo so you guys can take a look.

Do the copy map DVDs on eBay work OK? I could also download one from gpsunderground, but I'm not 100% sure which one to try.

Car was registered 16.10.2008 if that makes a difference.

Thanks for the suggestions so far. Much appreciated.
 
#4 ·
If it's a 2008 model it SHOULD have the iDrive below, unless the previous has done a very expensive iDrive 2009 retrofit...

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" onclick="window.open(this.href);return false;

The 2009 iDrive controller has a number of different buttons around it and the twisting knob has more functionality. 2008 iDrive screen is not retina I believe...

Key difference between 2008 & 2009 iDrive (CCC & CIC) is that the 2008 menu looks like the above pic, wheras 2009 looks like:

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#5 ·
I believe that they had started to roll out the new nav in October of that year. My 58 plate missed the new nav by just a week or so but the easiest way to tell is if the screen pops up from the dash or is fixed in position. The older system had a screen that popped up whilst the new system was fixed in position.
 
#7 ·
SamM118dSE said:
If it's a 2008 model it SHOULD have the iDrive below, unless the previous has done a very expensive iDrive 2009 retrofit...

" onclick="window.open(this.href);return false;

" onclick="window.open(this.href);return false;

The 2009 iDrive controller has a number of different buttons around it and the twisting knob has more functionality. 2008 iDrive screen is not retina I believe...

Key difference between 2008 & 2009 iDrive (CCC & CIC) is that the 2008 menu looks like the above pic, wheras 2009 looks like:

" onclick="window.open(this.href);return false;
Indeed, while I can't get the pics to work the number of buttons round the controller is an even better give-a-way that works for all BMWs. The older system only has one button while the newer ones have four or more I believe. The pop up screen is only relevant to the 1 series (I think).
 
#8 ·
Richard Hamilton said:
This is the actual drive unit:

Unfortunately it's the controller and screen that give a clearer idea of what system you have.
 
#9 ·
ajwhitlock said:
I believe that they had started to roll out the new nav in October of that year. My 58 plate missed the new nav by just a week or so but the easiest way to tell is if the screen pops up from the dash or is fixed in position. The older system had a screen that popped up whilst the new system was fixed in position.
I believe it has a fixed screen on the dash, and the controller looks like the one in post #1.
 
#10 ·
Richard Hamilton said:
ajwhitlock said:
I believe that they had started to roll out the new nav in October of that year. My 58 plate missed the new nav by just a week or so but the easiest way to tell is if the screen pops up from the dash or is fixed in position. The older system had a screen that popped up whilst the new system was fixed in position.
I believe it has a fixed screen on the dash, and the controller looks like the one in post #1.
Then it will be the newer system which doesn't rely on a DVD.
 
#11 ·
ajwhitlock said:
Richard Hamilton said:
ajwhitlock said:
I believe that they had started to roll out the new nav in October of that year. My 58 plate missed the new nav by just a week or so but the easiest way to tell is if the screen pops up from the dash or is fixed in position. The older system had a screen that popped up whilst the new system was fixed in position.
I believe it has a fixed screen on the dash, and the controller looks like the one in post #1.
Then it will be the newer system which doesn't rely on a DVD.
Agreed - the issue could be that it's trying to read off of the stuck disc when it doesn't need to...

Need to get that bad boy out of there!!!
 
#13 ·
AFAIK the new CIC system (with fixed display) came with cars produced after 09/08. In those cars you have to slots (unlike the OP), one for a CD in the radio and a lower one for the nav DVD

Maybe if you remove the unit there is a pin hole in the back to manually eject the disc

However, if it is CCC I'm not sure why it would be trying to read from a disc as it would be looking for the maps on the hard drive wouldn't it ? Maybe there are no maps on the hard drive and it is trying to copy the maps off the disc on to the hard drive - is that how you get updates on to a CIC system ?
 
#15 ·
Richard Hamilton said:
Sorry to be getting you guys head scratching like this.

Here is the nav display showing "Please Insert Navigation DVD":


And here is the controller:


Any ideas welcomed!
OK. Think I understand what's going on now. You have the Business satnav not Professional which at the time basically meant you got the older CCC nav but with the newer screen and controller just to really add to the confusion. It means that the DVD is required and either the drive is broken or the disk is jammed. :(
 
#16 ·
That is the SAME controller that I have for my 2009 iDrive with Professional Nav...
BUT, my scrreen is much wider than that and fills out the whole of the iDrive compartment.

I'm VERY confused! ...not that that helps you at all... :redface:
 
#17 ·
Many thanks.

I have a feeling the drive is shot, because the disk will spin if I move it with a screwdriver. I've read stories about people managing to insert two disks and jamming it up, but I don't think that is the case here.

I'll have another go at extracting it, but failing that does anyone have any recommendations as to where I could get it repaired, other than a new unit from a dealer?

I've seen a replacement drive, but unsure if it is the same: " onclick="window.open(this.href);return false;

Item No 2 seems to be the drive unit itself.

Also, if anyone has a link to a DIY how to remove the drive it would be appreciated.
 
#18 ·
SamM118dSE said:
That is the SAME controller that I have for my 2009 iDrive with Professional Nav...
BUT, my scrreen is much wider than that and fills out the whole of the iDrive compartment.

I'm VERY confused! ...not that that helps you at all... :redface:
Yep. This was the business satnav at the time. The new CIC model came out as the professional version and the older pro model became the business model.
 
#19 ·
Richard Hamilton said:
Many thanks.

I have a feeling the drive is shot, because the disk will spin if I move it with a screwdriver. I've read stories about people managing to insert two disks and jamming it up, but I don't think that is the case here.

I'll have another go at extracting it, but failing that does anyone have any recommendations as to where I could get it repaired, other than a new unit from a dealer?

I've seen a replacement drive, but unsure if it is the same: " onclick="window.open(this.href);return false;
Item No 2 seems to be the drive unit itself.

Also, if anyone has a link to a DIY how to remove the drive it would be appreciated.
Not sure about DIY repairs but the drive itself may be the same as the one used pre 2008/9. Maybe someone else can confirm that? If they are the same then maybe you can do a straight swap out.
 
#20 ·
As said you have the Business Nav but with the updated screen and controller so you get the one slot that serves as both DVD player for the maps and CD Player - but not at the same time. If you have the Map DVD then perhaps the disc in the player is a DIY CD with a label on it which has come off and is preventing it from ejection. As said - a bit of BFI is needed to get it out - a pair of dentists pliers or the like.

Daft question - does the CD play?

You may find a local car audio specialist who will know the 'tricks of the trade' for excracting a stuck disk. At least you can then establish if the disc is at fault or the player.

The Map discs bought for £25 of the internet from the likes of Mapman work fine if you don't have the skills for a free download.
 
#21 ·
That all seems to be making a bit more sense now.

No, the CD doesn't play. I downloaded an old copy of the TIS and ETK, and the bare DVD drive unit would appear to be available as an exchange item, part number 65839241754.

It also seems that the covers for the aircon panel and CD/DVD drive just unclip from the front, and the drive unit will slide out the front too.

I've downloaded and burned a copy of the 2011 Professional DVD1, so if and when I get to that stage, I'll give it a try.

One way or another I'll report back and let you know how I get on, but it might take a week or so to get Hamilton Jr. to stop driving it for long enough for me to work on it, she loves the car that much. Kids - bless 'em.

Many thanks for all your help and guidance so far. Great forum!
 
#23 ·
Just to finish this one off, it was the drive mechanism that was knackered. It seems that this model was only fitted for a few months, and is a bit of an oddity.

I sent it off to Revtronic, but they didn't have the drive in stock, so had to get one in. Even so, the total turnaround time was 6 days. I have to say, the service was excellent, and they kept me up to date with everything that went on. No affiliation, but I would recommend them highly.

The total cost, including VAT and return courier, was £260. Compared to the £700++++ that BMW quoted, it was a much cheaper result.

The invoice shows the drive they fitted as a DVD M3 4.6. If you Google that, you can find them for about £120.

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Knowing what I know now, I would have a go at replacing it myself. It's a shame that experience is so costly! I hope that this helps someone in the future.
 
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